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Question page 114_section B_

            From day to day,our world has been changed gradually from one condition to another.New ideas always come up from minds to make the living better.Nowadays,there are many type of self-service technology like operator service,paying bills online,ATM machine,kiosk service and many more. there are many advantages of self-service,first and foremost it can saving time and cost.Before we have self-service,the person whose want to paying their current bills need to wait for long time and take turn with long queue but,now we can settle the bills by online.Time can be saved and do not have to wait long.Besides,self-service also can help you to buy anything without being interrupting by anyone.Sometimes when we go to mall,we cannot choose the best things that we want to  because the employees talk too much and stirring mood to shopping.So,booking online allows us to make own choice.

            However,the self-service also have the weaknesses.Why??
People usually needs to talk with real person because they can respond our talk,right?? but,how with machine??they has been set.Sometimes when we call the operator service,we have to wait long time because the voice recorder ask many question and talk too much.So,this time the real person is more needed because they can respond quickly.Then,some machine are easy to break like ATM machine and kiosk service.It's because there are many consumers use it.Sometimes when you want to make money draw suddenly the machine was not operate or your cardchip cannot be reader.


           So,the improvement of self-service can make the better life for everyone.All of person must be follow the globalize world because technology has involved and transformed  our life and society.Overall,it has brought about tremendous growth and benefit to mankind.

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